Terms and Conditions     

PAYMENT The charges are as quoted and payments are due as follows:

25% of the course fee is due within 7 working days of the invoice date and 50% of the balance is then required eight weeks prior to the start of the course, with the balance to reach us 20 working days before your course start date. For shorter courses please refer to the individual information that will be sent to you.

If a booking is made less than 8 weeks but more than 20 working days prior to the start date, the deposit and 50% of the balance will be due within 7 days of the invoice date with the remainder due as normal 20 working days prior to the start date. If a booking is made less than 20 working days prior to the start date, the full cost of the course must be paid within 7 days of the date of the invoice. The deposit must be received within 7 days of the invoice date to hold the course. If the deposit is not received within this time, Tails & Tweed cannot guarantee that your place will be held. If the remaining payments are not received by the required dates as shown on the invoice, Tails & Tweed cannot guarantee that your course will be held. To avoid disappointment please ensure that all payments are made on time.

 REFUND POLICY The deposit payment is non-refundable. Any further payments made will be refunded only if cancellation of the course is more than 20 working days prior to starting, and the dates released can be filled with another student booking. Payments made less than 20 working days prior to starting the course will not be refunded except in exceptional circumstances to be determined by the Tails & Tweed Directors.

It is important that you have researched the roles and responsibilities of a dog groomer, which includes the capability to physically handle dogs of all sizes and temperaments and to offer good customer communications. If you have any queries these should be discussed with the tutor BEFORE confirming a course booking with payment of the deposit. If you have any form of learning difficulties, for example: dyslexia, autism, ADHD, dyspraxia, you must make this known to the tutor BEFORE confirming a course booking with payment of the deposit. The tutor will then discuss in detail if your learning needs can be met, thus allowing you the opportunity to cancel the course dates if you decide it is not for you. Whilst every effort is made during the teaching process to ensure your full understanding of all elements of the course, this is not a guarantee of a pass in the qualification. Once you have started your course a refund will not be issued in any amount for any reason.

TOOLS Students can provide their own equipment or we have student sets available to purchase for use on your course.

 HOURS The practical on-site training is in modules of five days, MONDAY to FRIDAY, unless agreed differently with the tutor. The training hours are: 9:00am to APPROX 5:00pm with an hour for lunch. Due to the nature of the business and training some flexibility may be required. Home study for qualification courses is a requirement. You will be provided with course information and home study to carry out in your own time, please ask your tutor if you are unsure of anything to be learnt or covered. SMOKING Is NOT permitted within the work place. There is an area to the side of the car park that can be used for this purpose and we would therefore ask that smokers do not stand outside the salon. SAFETY It is expected that you will consider the safety and well being of all animals and people in the salon at all times. 

 COVID 19 PROCEDURE Tails and Tweed and its staff cannot be held responsible for any illness that you may contract during your time with us. It is your responsibility to follow the guidance given by your tutor in order to work safely. We will supply all required PPE such as surgical face masks, face shields and gloves. If you would prefer to wear your own mask, please make sure you bring one with you.

EXTREME WEATHER In extreme weather conditions where it is not possible to attend your training, Tails and Tweed will endeavour to re-arrange the dates missed but cannot guarantee how long after your course this will be. The same terms apply should the dogs that are to be trimmed be cancelled due to extreme weather conditions.

 TUTOR ABSCENCE Any pre-arranged tutor absence will be notified to the student on the first day at Tails and Tweed and alternative arrangements discussed with the student if required. If during the course a situation arises in which there is no tutor on site, course dates will be rearranged

 STUDENT ILLNESS Any days lost through student illness are non-redeemable except in exceptional cases to be determined by the directors of Tails and Tweed. All classes are mandatory, if you miss a class you will need to make up the missed work at a later date. All days that are required to catch up will be charged at £200 per day unless included on your course booking contract.

 COMPLAINTS PROCEDURE All training centres associated with Summit Groomer Training Group (Summit) are committed to delivering assessments and training in a prejudice free and supportive environment.

 If you feel that you have not had fair or equal access to training or assessment, or you can identify standards that have    not been met, it is in your own interest as well as Tails and Tweed’s and Summit, that you report this. City & Guilds role is to ensure that the integrity of the assessment process for the qualifications has been met to the qualification standards and the awarding body’s requirements. They will not investigate complaints expressing personal dissatisfaction about the quality of professionalism, teaching or training, or about any aspect of the agreement between a centre and a learner (including qualification payment).

 To make a complaint or an appeal the following steps must be followed:

1. Request a private meeting with the tutor to allow them the opportunity to resolve the matter promptly.

2. If your issue was discussed with the tutor and not resolved to your satisfaction you must speak to one of the directors of Tails and Tweed.

3. If the matter is still not resolved to your satisfaction please put your complaint in writing addressed to the directors of Tails and Tweed and you will receive a written reply within 10 working days.

4. Any complaint that cannot be resolved by either the tutor or the directors is referred to Summit Groomer Training Group.

5. You will receive an acknowledgement of yplaint upon receipt.

6. One of the Quality Assurance team will conclude findings and write back to you making a copy available to Tails & Tweed within 10 working days.

If the issue is in regards to a City & Guilds qualification and the Quality Assurance team cannot resolve it to your satisfaction, it will be referred to the External Quality Assurance (EQA) at City & Guilds.

 

Please note: receipt of the first payment will be taken as acceptance of these terms and conditions. Ensure you are familiair with them before making your first despoit payment.

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